Frequently Asked Questions
Got questions? We've got answers.
How does dress rental work?
Browse our collection, choose your dress, and select your rental dates. We'll deliver it to you cleaned and ready to wear. When your rental period ends, simply return it using our prepaid label — no dry cleaning needed.
How far in advance should I book?
We recommend booking at least 1–2 weeks before your event to ensure your dress is available and arrives in time. For peak seasons (spring/summer weddings, Christmas parties), earlier is better.
What sizes do you offer?
Our collection includes a wide range of sizes. Each dress listing includes detailed sizing information and measurements to help you choose the best fit.
What if the dress doesn't fit?
We recommend booking a try-on appointment before your rental date if you're unsure about sizing. If a fit issue arises after delivery, please contact us as soon as possible and we'll do our best to help.
What happens if I damage the dress?
We understand that minor wear and tear can happen. Significant damage beyond normal use may incur a repair or replacement fee. Please refer to our Rental Policy for full details.
Can I extend my rental period?
Extensions may be possible depending on availability. Please get in touch with us as soon as you know you need more time and we'll do our best to accommodate you.
How do I return the dress?
A prepaid return label is included with your order. Simply repack the dress and drop it off at your nearest courier location by the return date.
Do I need to dry clean the dress before returning it?
No — that's one of the perks! We handle all cleaning after each rental. Just return the dress as-is.
Still have questions?
Contact us and we'll get back to you as soon as possible.