Terms of service

Last updated: September 2026

Please read these Terms & Conditions carefully before placing a rental order. By booking with us, you agree to the terms outlined below.

1. Rental Period

The rental period begins on the delivery date and ends on the agreed return date. Late returns may incur additional fees equivalent to the daily rental rate for each day overdue.

2. Payments

Full payment is required at the time of booking to confirm your rental. Prices are listed on each product page and include standard delivery and return.

3. Cancellations & Refunds

Cancellations made more than 7 days before the rental start date will receive a store credit. Cancellations made within 7 days of the rental start date are non-refundable. We are unable to offer refunds for change of mind after the dress has been dispatched.

4. Care of Garments

You are responsible for taking reasonable care of the dress during the rental period. The dress must be returned in the same condition it was received, aside from normal wear.

5. Damage & Loss

In the event of damage beyond normal wear, or loss of the garment, you will be liable for the cost of repair or replacement. We will notify you of any applicable charges after the dress is returned and assessed.

6. Dry Cleaning

Please do not dry clean or attempt to wash the dress. We handle all cleaning after each rental. Damage caused by unauthorised cleaning will be treated as damage under clause 5.

7. Returns

A prepaid return label is included with your order. Please return the dress by the agreed return date using this label. We recommend keeping proof of postage.

8. Fit & Sizing

We provide detailed sizing information for each dress. We are unable to offer refunds if the dress does not fit. We strongly encourage booking a try-on appointment if you are unsure of your size.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The version in effect at the time of your booking will apply to your rental.

10. Contact

If you have any questions about these terms, please get in touch.