Refund policy

Silk & Blossom NZ — Return & Refund Policy

Booking Cancellations

We understand that plans can change.

7 days or more before your event: Customers may cancel their booking and receive a full refund, provided the dress has not been dispatched.

Less than 7 days before your event: Cancellations may be subject to a reasonable cancellation fee reflecting costs and losses incurred by Silk & Blossom.

If the dress has already been dispatched, reasonable non-recoverable shipping and other costs may be deducted from any applicable refund.

Dress Protection Fee

A compulsory $19 Dress Protection Fee applies to each dress hire and provides up to $100 of accidental damage protection, subject to our Dress Protection Terms.

The fee is non-refundable once the hire has commenced, except where a refund is required by law.

Dress Returns

All hired dresses must be lodged with the return courier within 3 calendar days after the event date, using the supplied return shipping arrangements.

Customers must retain proof of postage or courier acceptance.

If the return deadline falls on a day when the courier service is unavailable, the dress must be lodged on the next available business day.

Late returns, missing items or damage outside the Dress Protection Terms may result in additional reasonable charges as specified in the hire agreement.

Faulty or Incorrect Dresses

If your dress arrives faulty, damaged or materially different from its description, please contact Silk & Blossom promptly so we can arrange an appropriate remedy.

Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws.